Volkswagen Vento Buying Experience

I am not only disgruntled but feel cheated, by the way, Volkswagen dealership (Elite motors) have conducted themselves during the Purchase process. I had inquired, test driven the Vento Comfortline Preferred edition 2013 model with Elite. I had agreed on the sales price and even signed the sales contract with them. Lucky for me before i was making the payment to them I thought of checking the details once again. On my re-check your dealer was cheating with 2014 pricing while giving 2013 car. They were miss leading with the choice of colors available and facts about the car. Today I feel that there is no audit or check by Volkswagen on their sales process and allow cheats like them in the market. I have enough reason to believe that Volkswagen is colluding with the dealers in trying to clear its old inventory at the cost of innocent buyers. I intend to take this to the court if I do not get proper clarification. From Volkswagen all I hear is a pathetic Sorry. I wonder if it was Germany or US will these dealers or can these authorized dealership get away just like that.

The worst part is that there is very little that we as customers can do. The sorry seems such a throw away word with people/companies in India


---------- Forwarded message ----------
From: VWVI R: Pune, Customercaresales 
Date: Tue, Apr 29, 2014 at 12:06 PM
Subject: RE: Contact Details on volkswagen.co.in

Dear Mr. Taparia,

Good afternoon!!

This has reference to your following email.

We are deeply concerned to note your feedback on the recent interactions with the dealership, Volkswagen Elite and apologies for the inconvenience caused to you in this regard. We are sensitized to your concerns expressed and  assure you that the same has been shared with the concerned as appropriate. We have also taken immediate note of your feedback put forth during your call to ensure errors of this nature are not repeated in the future.

We  understand that you have spoken with our Volkswagen representative, Regional Manager, Mr. Harish Babu, who admitted that there was an error that occurred on the part of the sales consultant.

We are also given to understand that you have now cancelled your booking with Volkswagen Elite and booked your vehicle with Volkswagen Palace Cross.

We thank you for your valuable feedback and would request you to kindly contact us incase of any further assistance.

Kind Regards,

Customer Care - Sales

Volkswagen Passenger Cars, India

CIN:U50401MH2007FTC168439